Infrastructure & Operations - Templates & Policies

Backup Architecture Mapping Template

Use this template to map out your current and ideal backup architectures.

Backup Strategy Project Charter Template

A project charter serves several important functions. It organizes the backup selection and procurement project so that you can make efficient and effective resource...

Backup Software Vendor Demo Script

Use this template to support your business's evaluation of vendors and their solutions. Provide vendors with scenarios that prompt them to display not only their...

Backup and Recovery Service Level Agreement Template

Ensure your designed processes are ready to be employed into the business environment by conducting a series of testing. Use this template to support process owners and...

Internal SLA Process Flowcharts

Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.

Build an Internal SLA Project Charter Template

Set expectations for scope, resource requirements, and target dates for building the internal SLA.

Availability and Reliability SLA Metrics Tracking Template

Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.

Availability Internal Service Level Agreement Template

Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.

Service Catalog Internal Service Level Agreement Template

Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.

Service Desk Internal Service Level Agreement Template

Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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