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This template contains sample workflows to define the ticket triage and service request processes.
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This template allows you to document core decisions around service desk structure and processes to inform the extension strategy.
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This template from the blueprint, Pave the Road to Unified Endpoint Management, will help you communicate your end-user device improvement plan to non-IT stakeholders.
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Use this template to create and communicate your standard operating procedures (SOP) to ensure ongoing maintenance of the CMDB under the configuration management program.
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Use this library to view sample workflows and a data model for the configuration management program.
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Use the Employee Recognition Nomination Form for employees to nominate their peers to be recognized.
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Maturity Scorecard for Practical, Right-Sized BCP Case Study
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Business Impact Analysis for Practical, Right-Sized BCP Case Study
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Action Items to Close Gaps for Practical, Right-Sized BCP Case Study
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Recovery Workflow for Practical, Right-Sized BCP Case Study
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