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Organizations in the selection process for a desktop virtualization solution should issue an RFP to gather required information, and make an informed final decision. This...
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A project plan is an integral document to any initiative. This template will help clarify goals, determine guidelines, and establish milestones to keep a desktop...
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The Desktop Virtualization End-User Satisfaction Survey is a great way to measure the effectiveness of your desktop virtualization implementation. End users can provide...
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End-user acceptance is one of the biggest challenges to desktop virtualization adoption. With a plan to maintain a consistent message and a consistent front, IT can set...
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Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
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Set expectations for scope, resource requirements, and target dates for building the internal SLA.
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Establish a framework to collect the necessary metrics to properly evaluate current availability and reliability service levels.
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Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
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Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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