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Leverage this template to create a communication deck to CXOs during and after implementing shared services.
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Document your cloud cost management policies.
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Define cloud cost management terms.
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Document cost factors by cloud service.
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Document your process for right-sizing.
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Document your workflow for purchasing commitment discounts.
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Document owners, timelines, and next steps to improve your cloud cost management capabilities.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.
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Use this cheat sheet in conjunction with the Customer Service Training for the Service Desk training deck to review the key points covered in the training on listening...
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