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This storyboard will help you build a swarming pilot project to reconfigure service support to align with the DevOps and Agile approach to service while minimizing risk...
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This phase of the blueprint, Build a Swarming Pilot Project, will help you determine the organizational readiness for introducing swarming support.
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This phase of the blueprint, Build a Swarming Pilot Project,will help you build your pilot project plan, including defining the scope and key milestones.
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This phase of the blueprint, Build a Swarming Pilot Project,will help you define and build the swarming process for your pilot project, including ticket handling...
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This phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations.
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This phase of the blueprint Build an Cloud Security Strategy will help you prioritize and roadmap action items to better secure the cloud.
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Network use cases and capacity demands are constantly increasing, and the network must be able to react with stability and agility. Use Info-Tech’s approach to develop a...
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This storyboard will help you improve your Tier 2 operations, prepare for a unified endpoint management (UEM) deployment, and cut through the vendor hype to determine if...
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This blueprint will help you implement a systems management solution to improve availability and visibility.
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Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your...
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