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Accelerate business processes change and get more value from your subscription by building and sharing, thanks to an effective Centre of Excellence.
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Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
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This storyboard will review best practices and advice for improving ticket queue management at the service desk.
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The storyboard will help to create a steering committee and a playbook to quickly assess IoT ideas to determine the best way to support these ideas, test them in proofs...
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Windows 11 is a step forward in endpoint security and functionality. Windows 10 is living on borrowed time, with a defined end of support date of Oct. 14, 2025....
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Start designing a cloud brokerage that delivers value beyond gatekeeping.
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In the situation where new technology is not being used after a project is complete, consider the following approach.
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With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
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Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.
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Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options...
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