|
It seems like anytime there’s a new CIO who is not from the mainframe world there is immediate pressure to get off this platform. You need to truly understand the scale...
|
|
|
This storyboard will help you understand what network segmentation is and how to implement it.
|
|
|
Cut through the noise to identify core requirements, using NIST 800-34, HIPAA, and PCI DSS as examples.
|
|
|
IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....
|
|
|
Use this storyboard to align projects within your IT change management lifecycle.
|
|
|
This storyboard will help build a strategy to shift service support from the project team to the service desk, resulting in customer service and agent satisfaction...
|
|
|
Adapt how you approach downtime and data loss risk, particularly for SaaS solutions. No control over the software does not mean no resilience.
|
|
|
For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...
|
|
|
Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections: - Design the Service -...
|
|
|
Design a VIP support model for the service desk that meets the needs of your executives but doesn’t negatively impact service delivery to the rest of the organization by...
|
|
