Infrastructure & Operations - Storyboard

Sort By: Date Likes

Improve IT Operations With AI and ML – Phases 1-3 AI, ML, and IT automation are becoming a necessity for managing complex organizations, enabling speed and agility of response. AI can potentially streamline most IT...
Extend the Service Desk to the Enterprise – Phases 1-3 This storyboard will help you build a plan to extend the IT service desk to other business units to improve service delivery across the enterprise.
Extend the Service Desk to the Enterprise – Phase 1: Define Project Scope This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you plan your approach and make the case to extend the service desk to another business unit.
Extend the Service Desk to the Enterprise – Phase 2: Design the Service This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you build an operating model for the new service desk and design the services it will...
Extend the Service Desk to the Enterprise – Phase 3: Build Service Desk This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you configure the tools to support the service and train the support team to ensure a...
Improve IT-Business Alignment Through an Internal SLA – Phases 1-3 Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels Document current IT operational procedures. Identify the metrics to track.
Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA Validate your current state. Develop a project roadmap. Create the internal SLA.
Effectively Acquire Infrastructure Services – Phases 1-4 This storyboard provides an end-to-end process to effectively acquire infrastructure services, from developing your requirements to developing the RFP, to managing the...

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019