Infrastructure & Operations - Storyboard

Infrastructure Trend Report for 2018

Info-Tech’s 2018 Infrastructure Trend Report aims to help Infrastructure & Operations managers cut through the hype surrounding the discussion of new technologies and...

Pave the Road to Unified Endpoint Management – Phases 1-3

This storyboard will help you improve your Tier 2 operations, prepare for a unified endpoint management (UEM) deployment, and cut through the vendor hype to determine if...

Pave the Road to Unified Endpoint Management – Phase 1: Identify the Business and IT Benefits

This phase of the blueprint, Pave the Road to Unified Endpoint Management, will help you get your desktop and mobile device support teams out of firefighting mode by...

Pave the Road to Unified Endpoint Management – Phase 2: Improve Supporting Teams and Processes

This phase of the blueprint, Pave the Road to Unified Endpoint Management, will help you improve the day-to-day operations of your desktop and mobile device support teams...

Pave the Road to Unified Endpoint Management – Phase 3: Improve Supporting Technologies

This phase of the blueprint, Pave the Road to Unified Endpoint Management, will help you create a roadmap to stop using management tools and techniques from the Windows...

Develop an IT Infrastructure Services Playbook – Phases 1-3

This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.

Develop an IT Infrastructure Services Playbook – Phase 1: Define and Prioritize Infrastructure Services

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you define and prioritize infrastructure services.

Develop an IT Infrastructure Services Playbook – Phase 2: Build Workflows and an Infrastructure Services Playbook

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook.

Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities

This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.

Extend the Service Desk to the Enterprise – Phases 1-3

This storyboard will help you build a plan to extend the IT service desk to other business units to improve service delivery across the enterprise.
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