Infrastructure & Operations - Storyboard

Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket Channels

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.

Build a Swarming Pilot Project – Phases 1-3

This storyboard will help you build a swarming pilot project to reconfigure service support to align with the DevOps and Agile approach to service while minimizing risk...

Build a Swarming Pilot Project – Phase 1: Assess Readiness

This phase of the blueprint, Build a Swarming Pilot Project, will help you determine the organizational readiness for introducing swarming support.

Build a Swarming Pilot Project – Phase 2: Create a Pilot

This phase of the blueprint, Build a Swarming Pilot Project,will help you build your pilot project plan, including defining the scope and key milestones.

Build a Swarming Pilot Project – Phase 3: Build a Process

This phase of the blueprint, Build a Swarming Pilot Project,will help you define and build the swarming process for your pilot project, including ticket handling...

Create a Right-Sized Disaster Recovery Plan – Phases 1-4

This storyboard will help you close the gap between your DR capabilities and service continuity requirements.

Create a Right-Sized Disaster Recovery Plan – Phase 1: Define DRP Scope, Current Status, and Dependencies

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you identify current state DRP maturity, and identify key systems and dependencies.

Create a Right-Sized Disaster Recovery Plan – Phase 2: Conduct a BIA to Determine Acceptable RTOs and RPOs

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you set recovery objectives.

Create a Right-Sized Disaster Recovery Plan – Phase 3: Identify and Address Gaps in the Recovery Workflow

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you outline a recovery workflow and address risks and gaps.

Create a Right-Sized Disaster Recovery Plan – Phase 4: Complete, Extend, and Maintain Your DRP

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you identify and prioritize major initiatives to streamline recovery.
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