Infrastructure & Operations - Storyboard

Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels

Document current IT operational procedures. Identify the metrics to track.

Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA

Validate your current state. Develop a project roadmap. Create the internal SLA.

Effectively Acquire Infrastructure Services – Phases 1-4

This storyboard provides an end-to-end process to effectively acquire infrastructure services, from developing your requirements to developing the RFP, to managing the...

Consolidate Your Data Centers – Phase 2: Plan

This phase of the blueprint will help you establish a strong business case for the project through a TCO analysis and a comprehensive business requirements analysis.

Consolidate Your Data Centers – Phase 3: Execute

This phase of the blueprint will help you create the necessary documents to support the consolidation team on the day of the move. This includes move day scripts,...

Consolidate Your Data Centers – Phase 4: Close

This phase of the blueprint will help you establish a repeatable process to review the results of the consolidation and decommission the old facility.

Prepare and Defend Against a Software Audit – Phase 1: Prevent an Audit

This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you take preventative measures to reduce the risk of an audit.

Prepare and Defend Against a Software Audit – Phase 2: Prepare for an Audit

This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you take decisive action when an audit request is received.

Prepare and Defend Against a Software Audit - Phase 4: Manage Post-Audit Activities

This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you negotiate the outcome of the audit and close it out.

Build an ITSM Tool Implementation Plan – Phases 1-3

An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
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