Infrastructure & Operations - Storyboard

Standardize the Service Desk – Phase 2: Design Incident Management Processes

Develop the building blocks of the incident management process, including workflows, ticket handling guidelines, and ticket categorization, prioritization, and escalation...

Standardize the Service Desk – Phase 3: Design Request Fulfilment Processes

Develop the building blocks of a modern request fulfilment process, including service request workflows, the high-level planning for a service catalog, and a web portal...

Standardize the Service Desk – Phase 4: Plan the Implementation of the Service Desk

Now that basic service desk processes are built, review the performance of your existing ITSM tool, and plan for a replacement if necessary.

Establish a Communication and Collaboration System Strategy – Phases 1-3

This storyboard will help you improve your approach to collaboration services.

Establish a Communication and Collaboration System Strategy – Phase 1: Create a Shared Vision on the Future of Communication and Collaboration

This phase of the blueprint, Establish a Communication and Collaboration System Strategy, will help you to understand common pain points and to develop an approach to...

Establish a Communication and Collaboration System Strategy – Phase 2: Map a Path Forward

This phase of the blueprint, Establish a Communication and Collaboration System Strategy, will help you create a path forward.

Establish a Communication and Collaboration System Strategy – Phase 3: Proselytize the Change

This phase of the blueprint, Establish a Communication and Collaboration System Strategy, will help you create an engagement plan for IT and end users.

Develop Infrastructure & Operations Policies and Procedures – Phase 1: Identify Policy and Procedure Gaps

This phase of the blueprint Develop Infrastructure & Operations Policies and Procedure will help you identify documentation gaps.

Develop Infrastructure & Operations Policies and Procedures – Phase 3: Document Effective Procedures

This phase of the blueprint Develop Infrastructure & Operations Policies and Procedures will help you document effective procedures to support policies.

Develop Infrastructure & Operations Policies and Procedures – Phases 1-3

This storyboard will help you create effective, manageable Infrastructure & Operations policies and procedures.
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