Infrastructure & Operations - Storyboard

Build the Business by Building an Infrastructure Roadmap – Phase 2: Analyze Technology

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you analyze your existing technology and curate potential new technology...

2018 Public Cloud Services Market Trends and Buyer’s Guide

Adoption of public cloud services, especially public cloud Infrastructure-as-a-Service (IaaS), continues to grow. Among the dozens of players in cloud IaaS a few –...

2018 Enterprise Backup and Availability Market Trends and Buyer’s Guide

The current vendor landscape for backup and availability software represents a range of industry veterans and aggressive newcomers. Vendors such as Veritas, IBM, Dell...

Harness Configuration Management Superpowers – Phases 1-3

This storyboard will help you develop superhero-like knowledge of your IT service assets.

Harness Configuration Management Superpowers – Phase 1: Plan Your Configuration Model

This phase of the blueprint, Harness Configuration Management Superpowers, will help you assemble a team of people under the helm of the super configuration manager.

Harness Configuration Management Superpowers – Phase 2: Design Your CMS and CMDB

This phase of the blueprint, Harness Configuration Management Superpowers, will help you identify a structure for the CMDB and develop an achievable, realistic plan for...

Harness Configuration Management Superpowers – Phase 3: Define Your Configuration Management Roadmap

This phase of the blueprint, Harness Configuration Management Superpowers, will help you define your auditing approach, develop a training plan, and identify a timeline...

10 Secrets for Successful Disaster Recovery in the Cloud – Storyboard

This storyboard provides you with the 10 secrets for success in cloud-based DR deployment.

Standardize the Service Desk – Phases 1-4

Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.

Standardize the Service Desk – Phase 1: Conduct Gap Analysis

Conduct current-state assessment, review shift-left service support strategy, identify operations metrics, benchmarks, and reports, and review ticket handling procedures.
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