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This phase of the blueprint, Harness Configuration Management Superpowers, will help you assemble a team of people under the helm of the super configuration manager.
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This phase of the blueprint, Harness Configuration Management Superpowers, will help you identify a structure for the CMDB and develop an achievable, realistic plan for...
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This storyboard provides you with the 10 secrets for success in cloud-based DR deployment.
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Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
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Conduct current-state assessment, review shift-left service support strategy, identify operations metrics, benchmarks, and reports, and review ticket handling procedures.
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Develop the building blocks of the incident management process, including workflows, ticket handling guidelines, and ticket categorization, prioritization, and escalation...
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Develop the building blocks of a modern request fulfilment process, including service request workflows, the high-level planning for a service catalog, and a web portal...
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Now that basic service desk processes are built, review the performance of your existing ITSM tool, and plan for a replacement if necessary.
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This phase of the blueprint, Establish a Communication and Collaboration System Strategy, will help you to understand common pain points and to develop an approach to...
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This phase of the blueprint, Establish a Communication and Collaboration System Strategy, will help you create a path forward.
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