Infrastructure & Operations - Storyboard

Standardize the Service Desk – Phases 1-4

Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.

Implement High Availability for Mission Critical Databases – Phase 3: Create an Action Plan for Database High Availability

This phase of the blueprint, Implement High Availability for Mission Critical Databases, will help you develop processes that can support a high availability deployment,...

Establish an Effective Data Protection Plan – Phase 2: Conduct a Business Impact Analysis to Understand Requirements for Restoring Data

This phase of the blueprint Establish an Effective Data Protection Plan will help you identify the business requirements for data protection.

Standardize the Service Desk – Phase 1: Lay Service Desk Foundations

This phase will help you identify your service desk challenges and strengths, review service support best practices, determine your operations metrics and identify ticket...

Infrastructure Trend Report 2017 – The Five Trends

What's happening in the wide world of infrastructure? Use this trend report to understand how your peers are responding to the rapidly changing world of IT. Understand...

Establish an Effective Data Protection Plan – Phase 3: Propose the Future State of Your Data Protection Plan

This phase of the blueprint Establish an Effective Data Protection Plan will help you determine the desired state of your data protection practices by determining...

Infrastructure Trend Report 2017 – Reclaim the Edge of the Network

This trend overview will help you understand the significance of SD-WAN, and how you can take advantage of newly available technology to reduce the cost of connectivity.

Standardize the Service Desk – Phase 2: Design Incident Management Processes

This phase will discuss building blocks of incident management process, incident workflows, ticket handling guidelines, prioritization and escalation guidelines.

Infrastructure Trend Report 2017 – Move to IT-as-a-Service Broker

This trend overview will help you understand how the brokerage model is taking over IT departments, and what that means for your organization.

Infrastructure Trend Report 2017 – DevOps Is Extending to the Enterprise

This trend overview will help you understand how DevOps is changing enterprise IT. Use this deck to identify which of Info-Tech's key initiative plans will help your...
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