Infrastructure & Operations - Storyboard

Modernize the Network – Phase 1: Assess the Network

This phase of the blueprint, Modernize the Network, will help you understand the current state of your network to provide the starting point for your modernization.

Outsource the Service Desk – Phases 1-3

This storyboard will help you assess, strategize, and transition to an outsourced service desk.

Implement High Availability for Mission Critical Databases – Phases 1-3

Efficient backup/recovery processes and technology will meet most recovery time and recovery point objectives. Implement database high availability for mission critical...

Select and Implement a Backup Solution – Phase 4: Plan the Backup Implementation

Even a solution that is a perfect fit for an organization will fail to generate value if it is not properly implemented or measured by an organization. Prevent this risk...

Standardize the Service Desk – Phase 4: Plan the Implementation of the Service Desk

Now that basic service desk processes are built, review the performance of your existing ITSM tool, and plan for a replacement if necessary.

Develop an Availability and Capacity Management Plan – Phases 1-4

This storyboard will help you manage capacity to increase uptime and reduce costs.

Seize the Potential of the Internet of Things Today – Phases 1-3

The Internet of Things (IoT) promises massive increases in efficiency, automation, and data-driven decision making. Information on the IoT is plentiful, but few...

Adopt Lean IT to Streamline the Service Desk – Phase 2: Construct a Value Stream Map to Identify and Eliminate Waste

This phase of the blueprint will help you map out your current service desk process, identify sources of waste, and eliminate them to form a future state map.

Increase Support of Tier 2 and Tier 3 – Phase 1: Conduct Gap Analysis

This phase of the blueprint, Increase Support of Tier 2 and Tier 3, will help you conduct a current-state assessment of ticket handling and collaboration, identify key...

Implement IT Asset Management – Phase 2: Design IT Asset Intake and Maintenance Processes

This phase of the blueprint, Design IT Asset Intake and Maintenance Processes, will help you streamline your intake, storage, deployment, and maintenance of IT assets.
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