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Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
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This phase of the blueprint, Implement High Availability for Mission Critical Databases, will help you develop processes that can support a high availability deployment,...
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This phase of the blueprint Establish an Effective Data Protection Plan will help you identify the business requirements for data protection.
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This phase will help you identify your service desk challenges and strengths, review service support best practices, determine your operations metrics and identify ticket...
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What's happening in the wide world of infrastructure? Use this trend report to understand how your peers are responding to the rapidly changing world of IT. Understand...
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This phase of the blueprint Establish an Effective Data Protection Plan will help you determine the desired state of your data protection practices by determining...
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This trend overview will help you understand the significance of SD-WAN, and how you can take advantage of newly available technology to reduce the cost of connectivity.
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This phase will discuss building blocks of incident management process, incident workflows, ticket handling guidelines, prioritization and escalation guidelines.
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This trend overview will help you understand how the brokerage model is taking over IT departments, and what that means for your organization.
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This trend overview will help you understand how DevOps is changing enterprise IT. Use this deck to identify which of Info-Tech's key initiative plans will help your...
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