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This phase of the blueprint, Modernize the Network, will help you understand the current state of your network to provide the starting point for your modernization.
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This storyboard will help you assess, strategize, and transition to an outsourced service desk.
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Efficient backup/recovery processes and technology will meet most recovery time and recovery point objectives. Implement database high availability for mission critical...
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Even a solution that is a perfect fit for an organization will fail to generate value if it is not properly implemented or measured by an organization. Prevent this risk...
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Now that basic service desk processes are built, review the performance of your existing ITSM tool, and plan for a replacement if necessary.
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This storyboard will help you manage capacity to increase uptime and reduce costs.
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The Internet of Things (IoT) promises massive increases in efficiency, automation, and data-driven decision making. Information on the IoT is plentiful, but few...
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This phase of the blueprint will help you map out your current service desk process, identify sources of waste, and eliminate them to form a future state map.
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This phase of the blueprint, Increase Support of Tier 2 and Tier 3, will help you conduct a current-state assessment of ticket handling and collaboration, identify key...
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This phase of the blueprint, Design IT Asset Intake and Maintenance Processes, will help you streamline your intake, storage, deployment, and maintenance of IT assets.
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