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This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you kick off, and understand the audit process that will be conducted.
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This storyboard will help you assess, strategize, and transition to an outsourced service desk.
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This phase of the blueprint, assess service desk maturity and outsourcing feasibility, will help you determine if outsourcing is the right fit for your service desk.
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This phase of the blueprint, build outsourcing strategy and RFP, will help you formulate a detailed strategy that includes roles, objectives, risks, and metrics by which...
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This phase of the blueprint, implement the Lean service desk plan, will help you implement a Lean service desk and sustain its development as the maturity of the process...
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This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you understand your intake channels and current workload.
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This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you communicate your roadmap to business stakeholders.
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This storyboard will help you build the plan to migrate to Office 365.
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This phase of the blueprint will help you align corporate and project goals, rightsize licensing for savings, and understand the readiness and value of moving relevant...
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This phase of the blueprint will help you identify and counter risks across five major areas of risk, including data security and compliance, availability and...
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