Infrastructure & Operations - Storyboard

Storyboard: Develop a Cloud Testing Strategy for Today's Apps

Cloud testing will amplify traditional testing practices and bring a higher level of software testing. A formal, standardized, and documented strategy is needed to...

Select and Implement a Backup Solution – Phase 2: Analyze Backup Requirements and Shortlist Vendors

Use the Vendor Landscape findings and project guidance in this phase to support your organization in developing requirements for your backup solution RFP and evaluating...

Standardize the Service Desk – Phase 1: Conduct Gap Analysis

Conduct current-state assessment, review shift-left service support strategy, identify operations metrics, benchmarks, and reports, and review ticket handling procedures.

Standardize the Service Desk – Phase 2: Design Incident Management Processes

Develop the building blocks of the incident management process, including workflows, ticket handling guidelines, and ticket categorization, prioritization, and escalation...

Infrastructure Trend Report 2017 – DevOps Is Extending to the Enterprise

This trend overview will help you understand how DevOps is changing enterprise IT. Use this deck to identify which of Info-Tech's key initiative plans will help your...

Build a Continual Improvement Plan for the Service Desk – Phases 1-3

This storyboard will help you design, build, and implement a continual improvement plan for the service desk.

Vendor Landscape Storyboard: IT Asset Management (ITAM)

IT asset management has been around for more than 20 years, but there are still new vendors entering the market and a wide variance of capabilities. Understand ITAM...

Modernize Your Microsoft Licensing for the Cloud Era – Phase 4: Manage, Review, and Assess Compliance

This phase of the blueprint will examine management of licenses and license compliance.

Develop and Manage Your Infrastructure and Operations Budget – Phase 2: Develop and Present the Budget

This phase of the Develop and Manage Your Infrastructure and Operations Budget blueprint will help you create budget documents and present your budget to stakeholders.

Choose and Implement a Mobile Strategy – Phase 1: Assess the Current Role of Mobility in the Organization

Understand the mobile requirements of different user groups within your organization.
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