Infrastructure & Operations - Storyboard

Find the Value – and Remain Valuable – With Cloud Asset Management – Phases 1-2

This storyboard will help you to build a cloud asset management practice.

Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels

Document current IT operational procedures. Identify the metrics to track.

Create a Right-Sized Disaster Recovery Plan – Phase 2: Conduct a BIA to Determine Acceptable RTOs and RPOs

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you set recovery objectives.

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 2: Establish a Sustainable Documentation Process

This phase of the blueprint, Create Visual SOP Documents That Drive Process Optimization, Not Just Peace of Mind, will help you maintain SOP documentation.

Execute an Emergency Remote Work Plan Storyboard

This blueprint offers guidance, tools, and templates to ensure that if an emergency hits your organization, forcing your employees to work remotely, you can effectively...

Vendor Landscape Storyboard: Mid-Market Service Desk

Use this vendor landscape to understand the service desk vendors in the mid-market, evaluate the vendors and their products against your organization’s needs, and...

Optimize the IT Operations Center – Phase 2: Define Accountability and Metrics

This phase of the blueprint, Optimize the IT Operations Center, will help you define accountability and identify key metrics to improve.

Develop Infrastructure & Operations Policies and Procedures – Phase 2: Develop Policies

This phase of the blueprint Develop Infrastructure & Operations Policies and Procedures will help you create policies using Info-Tech templates.

Rationalize Your Collaboration Tools – Phases 1-3

This blueprint aids clients in creating a collaboration strategy that categorizes and streamlines collaboration toolsets, identifies redundant tools to be phased out, and...

Establish a Program to Enable Effective Performance Monitoring – Phases 1-3

This storyboard will help you discover your current performance baseline and determine the go/no-go criteria for additional investments.
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