Infrastructure & Operations - Storyboard

Cloud Strategy and Action Plan – Phase 3: Communicate Your Strategy and Roadmap

This phase of the blueprint Cloud Strategy and Action Plan will help you develop a roadmap populated with key initiatives and produce an executive presentation to...

Harness Configuration Management Superpowers – Phase 3: Define Your Configuration Management Roadmap

This phase of the blueprint, Harness Configuration Management Superpowers, will help you define your auditing approach, develop a training plan, and identify a timeline...

Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA

Validate your current state. Develop a project roadmap. Create the internal SLA.

Create a Right-Sized Disaster Recovery Plan – Phase 3: Identify and Address Gaps in the Recovery Workflow

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you outline a recovery workflow and address risks and gaps.

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 3: Identify a Content Management Solution

This phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you publish and manage SOP documentation.

Pave the Road to Unified Endpoint Management – Phase 2: Improve Supporting Teams and Processes

This phase of the blueprint, Pave the Road to Unified Endpoint Management, will help you improve the day-to-day operations of your desktop and mobile device support teams...

Build an ITSM Tool Implementation Plan – Phases 1-4

This storyboard will help you plan and organize your implementation project and build and deploy your ITSM tool.

Rethink Operations for a Serverless World

Serverless functions run on vendor-managed back-end environments so that IT can focus on building business logic, not provisioning and deploying servers. High...

Vendor Landscape Storyboard: Mid-Market Service Desk

Use this vendor landscape to understand the service desk vendors in the mid-market, evaluate the vendors and their products against your organization’s needs, and...

Document Your Cloud Strategy – Phase 2: Establish Appropriate Governance for the Cloud

Phase 2 will help you mitigate risks associated with cloud by establishing proper governance.
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