Infrastructure & Operations - Storyboard

Cloud Strategy and Action Plan – Phase 2: Develop a Cloud Strategy

This phase of the blueprint Cloud Strategy and Action Plan will help you identify and mitigate risks and develop a comprehensive cloud strategy document.

Improve Service Desk Ticket Intake – Phase 3: Define Next Steps

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.

Harness Configuration Management Superpowers – Phase 2: Design Your CMS and CMDB

This phase of the blueprint, Harness Configuration Management Superpowers, will help you identify a structure for the CMDB and develop an achievable, realistic plan for...

Improve IT Operations Management – Phase 2: Define and Validate the Service Level Requirements

Effective IT operations management is a result of efficient service level management. Ensure that your organization has the appropriate service level agreements in place...

Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels

Document current IT operational procedures. Identify the metrics to track.

Create a Right-Sized Disaster Recovery Plan – Phase 2: Conduct a BIA to Determine Acceptable RTOs and RPOs

This phase of the blueprint, Create a Right-Sized Disaster Recovery Plan, will help you set recovery objectives.

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 2: Establish a Sustainable Documentation Process

This phase of the blueprint, Create Visual SOP Documents That Drive Process Optimization, Not Just Peace of Mind, will help you maintain SOP documentation.

Incident and Problem Management – Phase 3: Engage in Proactive Problem Management

This phase of the blueprint, Incident and Problem Management, will help you stamp out problems before they cause incidents, and communicate the value of critical incident...

Vendor Landscape Storyboard: Mid-Market Service Desk

Use this vendor landscape to understand the service desk vendors in the mid-market, evaluate the vendors and their products against your organization’s needs, and...

Develop a Business Continuity Plan – Phase 4: Complete Your BCP and Implement Governance

This phase of the blueprint, Develop a Business Continuity Plan, will help you establish a BCMS to govern and improve your BCP.
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