Infrastructure & Operations - Storyboard

Standardize the Service Desk – Phase 3: Design Request Fulfilment Processes

Develop the building blocks of a modern request fulfilment process, including service request workflows, the high-level planning for a service catalog, and a web portal...

Optimize the IT Operations Center – Phase 1: Get Buy-In

This phase of the blueprint, Optimize the IT Operations Center, will help you get buy-in from business stakeholders by speaking their language.

Develop Infrastructure & Operations Policies and Procedures – Phase 1: Identify Policy and Procedure Gaps

This phase of the blueprint Develop Infrastructure & Operations Policies and Procedure will help you identify documentation gaps.

Increase Support of Tier 2 and Tier 3 – Phases 1-3

This storyboard will help you increase buy-in from Tier 2 and Tier 3, shift the company culture, implement recognition and mentoring programs, and build an internal...

Reimagine IT Operations for a Cloud-First World – Phase 2: Outline Prerequisites for Changes to Operations

This phase of the blueprint, Reimagine IT Operations for a Cloud-First World, will help you finalize organizational changes to support cloud services and develop a...
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VL Methodology