Infrastructure & Operations - Storyboard

Build a Continual Improvement Plan for the Service Desk – Phase 1: Focus the Continual Improvement Plan

This phase of the blueprint, Focus the Continual Improvement Plan, will help you identify key areas of improvement and how to measure them, and gain support for the...

Extend the Service Desk to the Enterprise – Phase 2: Design the Service

This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you build an operating model for the new service desk and design the services it will...

Adopt Lean IT to Streamline the Service Desk – Phases 1-3

Use this storyboard to review and evaluate key processes and services, and manage the progress of improvement initiatives.

Develop and Manage Your Infrastructure and Operations Budget – Phase 3: Manage Your Budget and Drive Continuous Improvement

This phase of the Develop and Manage Your Infrastructure and Operations Budget blueprint will help you create a plan to continuously improve your budgeting process.

Optimize the DRP for Business-Critical Analytics – Phase 2: Determine DR Requirements for Critical Analytics

This phase of the blueprint will help you organize, document, and evaluate critical analytics data sets. Based on the results of the Data Criticality Inventory Tool,...

Build an ITSM Tool Implementation Plan – Phase 3: Design, Build, and Test the ITSM Tool

This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you build and test your ITSM tool.

Modernize Communications and Collaboration Infrastructure – Phase 3: Advance the Project

This phase of the blueprint, Modernize Communications and Collaboration Infrastructure, will help you draft an RFP for a UC solution and gain project approval through the...

Infrastructure Trend Report for 2018

Info-Tech’s 2018 Infrastructure Trend Report aims to help Infrastructure & Operations managers cut through the hype surrounding the discussion of new technologies and...

Choose and Implement a Mobile Strategy – Phase 2: Identify Goals and Craft the Mobile Strategy

Create a future vision for mobility in your organization.

Reimagine IT Operations for a Cloud-First World – Phase 1: Assess Required Operational Changes for Cloud Services

This phase of the blueprint, Reimagine IT Operations for a Cloud-First World, will help you develop a mission statement for IT operations and identify key operational...
GET HELP Contact Us
×
VL Methodology