Infrastructure & Operations - Storyboard

Effectively Acquire Infrastructure Services – Phase 4: Manage the Contract, Transition, and Vendor

This phase of the blueprint, Effectively Acquire Infrastructure Services, will help you review your SLAs and develop a plan to transition the service and manage the vendor.

Improve IT-Business Alignment Through an Internal SLA – Phases 1-3

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project

Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.

Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels

Document current IT operational procedures. Identify the metrics to track.

Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA

Validate your current state. Develop a project roadmap. Create the internal SLA.

Implement Desktop Virtualization and Transition to Everything as a Service Storyboard

Desktop virtualization continues to evolve, offering solutions for more use cases than ever. The key to success is a carefully crafted implementation plan for your...

Reduce Costly Downtime Through DR Testing Storyboard

Improve the accuracy of your DRP and your team’s ability to efficiently execute recovery procedures through regular DR testing.

Storyboard: Build or Refresh the Wireless LAN

This storyboard will guide your organization through the process of conducting either a complete WLAN build, or a refresh of your existing WLAN, from initial requirements...

Storyboard: Terminate the IT Infrastructure Outsourcing Relationship

This blueprint will guide you through the process of determining whether you should terminate your outsourcing agreement, developing an action plan, and executing the move.

Storyboard: Recover Data Center Space After IT Infrastructure Outsourcing

Get rid of your extra in-house data center space and equipment before you destroy your outsourcing business case.
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