Infrastructure & Operations - Storyboard

Prepare for the Upgrade to Windows 11 Storyboard

Windows 11 is a step forward in endpoint security and functionality. Windows 10 is living on borrowed time, with a defined end of support date of Oct. 14, 2025....

Create and Implement an IoT Strategy – Phases 1-3

The storyboard will help to create a steering committee and a playbook to quickly assess IoT ideas to determine the best way to support these ideas, test them in proofs...

Define Service Desk Metrics That Matter Storyboard

Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...

Improve Service Desk Ticket Queue Management Storyboard

This storyboard will review best practices and advice for improving ticket queue management at the service desk.

Drive Ongoing Adoption With an M365 Center of Excellence Storyboard

Accelerate business processes change and get more value from your subscription by building and sharing, thanks to an effective Centre of Excellence.

Infrastructure & Operations Research Center Capstone

The capstone deck aligns all Infrastructure & Operations domains to the associated blueprints.

Enterprise Network Design Considerations Storyboard

Security, risk, and trust models play into how networks are designed and deployed. If these models are not considered during network design, band-aids and workarounds...

Develop an IT Asset Management Strategy – Phases 1-2

Use this methodology to create a business-aligned, coherent, and durable approach to ITAM.

Build a Data Classification MVP for M365 Storyboard

Kickstart your governance with data classification users will actually use!

IBM i Migration Considerations Storyboard

For organizations that are struggling with the iSeries/IBM i platform, IT management and the business need to consider the options.
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