Infrastructure & Operations - Storyboard

2020 Infrastructure Priorities Report Storyboard

Info-Tech’s 2020 Infrastructure Priorities Report explores five initiatives that IT infrastructure practitioners are prioritizing for 2020.

Implement Hardware Asset Management – Phase 3: Maintain and Dispose

This phase of the blueprint, Implement Hardware Asset Management, will help you define processes and policies for managing, securing, and maintaining assets, and then...

Improve Service Desk Ticket Intake – Phases 1-3

This storyboard will help you identify opportunities to provide quality and consistent customer service.

Implement Hardware Asset Management – Phase 4: Plan Implementation 

This phase of the blueprint, Implement Hardware Asset Management, will help you select tools, plan the hardware budget, and then build a communication plan and roadmap to...

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...

Prepare for a DRP Audit – Phase 2: Review Critical Elements of the DRP

Prioritize your current state gaps and establish a project roadmap to close DRP gaps.

Incident and Problem Management – Phases 1-3

This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...

Define Your Cloud Vision – Phase 4: Clarify Vision and Roadmap Initiatives

This phase of the blueprint Define Your Cloud Vision will help you clarify your vision and build a roadmap for your cloud project initiatives.

Develop a Business Continuity Plan – Phase 1: Assess Maturity and Define Scope

This phase of the blueprint, Develop a Business Continuity Plan, will help you scope your BCP pilot project.

Restart the Engine of Your Project Portfolio

Restarting the engine of the project portfolio mid-pandemic won’t be as simple as turning a key and hitting the gas. Use this concise research to find the right path...
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