Infrastructure & Operations - Storyboard

Craft an End-to-End Data Center Consolidation Strategy to Maximize Benefits – Phase 2: Plan

This phase of the blueprint will help you establish a strong business case for the project through a TCO analysis and a comprehensive business requirements analysis.

Improve Service Desk Ticket Intake – Phases 1-3

This storyboard will help you identify opportunities to provide quality and consistent customer service.

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...

Improve IT Operations Management – Phases 1-3

What is IT operations management? This term encompasses a broad spectrum of IT activities, including all those supporting your organization's ability to delivery IT...

Modernize the Data Center with Software-Defined Infrastructure – Phase 3: Finalize and Communicate the SDI Roadmap

This phase of the blueprint, Modernize the Data Center with Software-Defined Infrastructure, will help you prioritize your modernization projects and communicate your...

Improve IT-Business Alignment Through an Internal SLA – Phases 1-3

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Incident and Problem Management – Phases 1-3

This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...

Define Your Cloud Vision – Phase 4: Clarify Vision and Roadmap Initiatives

This phase of the blueprint Define Your Cloud Vision will help you clarify your vision and build a roadmap for your cloud project initiatives.

Develop a Business Continuity Plan – Phase 1: Assess Maturity and Define Scope

This phase of the blueprint, Develop a Business Continuity Plan, will help you scope your BCP pilot project.

Select the Optimal Disaster Recovery Deployment Model – Phase 3: Make the Case and Plan Your Transition

This phase of the blueprint Select the Optimal Disaster Recovery Deployment Model will help you address implementation and outsourcing considerations and build an...
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