Infrastructure & Operations - Storyboard

Prepare and Defend Against a Software Audit – Phase 2: Prepare for an Audit

This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you take decisive action when an audit request is received.

Prepare and Defend Against a Software Audit – Phase 3: Conduct an Audit

This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you kick off, and understand the audit process that will be conducted.

Prepare and Defend Against a Software Audit - Phase 4: Manage Post-Audit Activities

This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you negotiate the outcome of the audit and close it out.

Adopt Lean IT to Streamline the Service Desk – Phases 1-3

Use this storyboard to review and evaluate key processes and services, and manage the progress of improvement initiatives.

Adopt Lean IT to Streamline the Service Desk – Phase 1: Integrate Business and IT Goals to Drive Customer Value

This phase of the blueprint will help you perform a current state assessment of your service desk and the business to plan your strategy and map out your customer journey.

Adopt Lean IT to Streamline the Service Desk – Phase 2: Construct a Value Stream Map to Identify and Eliminate Waste

This phase of the blueprint will help you map out your current service desk process, identify sources of waste, and eliminate them to form a future state map.

Adopt Lean IT to Streamline the Service Desk – Phase 3: Implement the Lean Service Desk Plan

This phase of the blueprint will help you implement a Lean service desk and sustain its development as the maturity of the process evolves.

Consolidate Your Data Centers – Phases 1-4

This storyboard will help you maximize the benefits of data center consolidation by helping you develop an effective planning strategy.

Consolidate Your Data Centers – Phase 1: Discover

This phase of the blueprint will help you kick off the discovery process by prioritizing projects, identifying dependencies, and creating move day bundles.

Consolidate Your Data Centers – Phase 2: Plan

This phase of the blueprint will help you establish a strong business case for the project through a TCO analysis and a comprehensive business requirements analysis.
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