Infrastructure & Operations - Storyboard

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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phases 1-3 Make SOPs work for you with visual documents that are easier to create and more effective for process management and optimization.
Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 1: Prioritize, Optimize, and Document Critical SOPs This phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you create effective SOP documentation.
Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 2: Establish a Sustainable Documentation Process This phase of the blueprint, Create Visual SOP Documents That Drive Process Optimization, Not Just Peace of Mind, will help you maintain SOP documentation.
Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind – Phase 3: Identify a Content Management Solution This phase of the blueprint, Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind, will help you publish and manage SOP documentation.
Outsource the Service Desk – Phases 1-3 This storyboard will help you assess, strategize, and transition to an outsourced service desk.
Outsource the Service Desk – Phase 1: Assess Service Desk Maturity and Outsourcing Feasibility This phase of the blueprint, assess service desk maturity and outsourcing feasibility, will help you determine if outsourcing is the right fit for your service desk.
Outsource the Service Desk – Phase 2: Build Outsourcing Strategy and RFP This phase of the blueprint, build outsourcing strategy and RFP, will help you formulate a detailed strategy that includes roles, objectives, risks, and metrics by which...
Outsource the Service Desk – Phase 3: Execute and Manage the Transition This phase of the blueprint, implement the Lean service desk plan, will help you implement a Lean service desk and sustain its development as the maturity of the process...
Prepare and Defend Against a Software Audit – Phases 1-4 This storyboard will help you build a strategy for the moment a vendor requests an audit, and provides best methods to create a centralized response. Know what can be...
Prepare and Defend Against a Software Audit – Phase 1: Prevent an Audit This phase of the blueprint, Prepare and Defend Against a Software Audit, will help you take preventative measures to reduce the risk of an audit.

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