Infrastructure & Operations - Storyboard

Build a Continual Improvement Plan for the Service Desk – Phase 2: Build the Continual Improvement Plan

This phase of the blueprint, Build the Continual Improvement Plan, will help you prioritize areas for improvement, and develop a comprehensive roadmap for completing the...

Reduce Manual Repetitive Work With IT Automation – Phase 2: Map & Optimize Process Flows

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help map and optimize the process flows for each task.

Adopt Lean IT to Streamline the Service Desk – Phase 1: Integrate Business and IT Goals to Drive Customer Value

This phase of the blueprint will help you perform a current state assessment of your service desk and the business to plan your strategy and map out your customer journey.

Discover the Secrets of ITSM Licensing Storyboard

Use this blueprint to help you navigate the process of ITSM software contract negotiation. Use the 10 secrets of ITSM licensing to help you review your ITSM contract and...

Optimize the DRP for Business-Critical Analytics – Phase 3: Update the DR Solution to Meet Analytics DR Requirements

This phase of the blueprint will help optimize your current DR environment by aligning DR resource allocation with data criticality. As well, drive executive engagement...

Build an ITSM Tool Implementation Plan – Phase 4: Deploy, Monitor, and Maintain the ITSM Tool

This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you train your users then deploy and maintain the tool.

Build an End-User Computing Strategy – Phase 2: Understand and Match Corporate Priorities

This phase of the blueprint, Build an End-User Computing Strategy, will help you outline corporate priorities.

Containers Survival Guide for Infrastructure – Phase 1: Analyze the Business Case for Containers

This phase of the Containers Survival Guide for Infrastructure blueprint will help you explore and discuss the business drivers and benefits of containers and establish a...

Build a Service Support Strategy – Phase 2: Assess Current State

This phase of the blueprint Build a Service Support Strategy will help you identify critical success factors for the service support function and assess the current...

Choose and Implement a Mobile Strategy – Phase 3: Develop Initiatives and Finalize the Mobile Strategy

Craft a plan to implement the mobile strategy.
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