Infrastructure & Operations - Storyboard

Build a Continual Improvement Plan for the Service Desk – Phase 2: Build the Continual Improvement Plan

This phase of the blueprint, Build the Continual Improvement Plan, will help you prioritize areas for improvement, and develop a comprehensive roadmap for completing the...

Extend the Service Desk to the Enterprise – Phase 3: Build Service Desk

This phase of the blueprint, Extend the Service Desk to the Enterprise, will help you configure the tools to support the service and train the support team to ensure a...

Adopt Lean IT to Streamline the Service Desk – Phase 1: Integrate Business and IT Goals to Drive Customer Value

This phase of the blueprint will help you perform a current state assessment of your service desk and the business to plan your strategy and map out your customer journey.

Optimize the DRP for Business-Critical Analytics – Phase 3: Update the DR Solution to Meet Analytics DR Requirements

This phase of the blueprint will help optimize your current DR environment by aligning DR resource allocation with data criticality. As well, drive executive engagement...

Build an ITSM Tool Implementation Plan – Phase 4: Deploy, Monitor, and Maintain the ITSM Tool

This phase of the blueprint, Build an ITSM Tool Implementation Plan, will help you train your users then deploy and maintain the tool.

Choose and Implement a Mobile Strategy – Phase 3: Develop Initiatives and Finalize the Mobile Strategy

Craft a plan to implement the mobile strategy.

Optimize the IT Operations Center – Phase 1: Get Buy-In

This phase of the blueprint, Optimize the IT Operations Center, will help you get buy-in from business stakeholders by speaking their language.

Develop Infrastructure & Operations Policies and Procedures – Phase 1: Identify Policy and Procedure Gaps

This phase of the blueprint Develop Infrastructure & Operations Policies and Procedure will help you identify documentation gaps.

Increase Support of Tier 2 and Tier 3 – Phases 1-3

This storyboard will help you increase buy-in from Tier 2 and Tier 3, shift the company culture, implement recognition and mentoring programs, and build an internal...

Reimagine IT Operations for a Cloud-First World – Phase 2: Outline Prerequisites for Changes to Operations

This phase of the blueprint, Reimagine IT Operations for a Cloud-First World, will help you finalize organizational changes to support cloud services and develop a...
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