|
Develop processes, procedures, and policies to effectively manage cloud costs.
|
|
|
This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...
|
|
|
Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
|
|
|
Responding and recovering quickly from unplanned incidents is a critical path to become a trusted partner for the business. This storyboard will walk you through the...
|
|
|
Use this methodology to measure the business impact of your technical debt and build a roadmap to fix it.
|
|
|
Manage your Active Directory from the service desk by controlling provisioning, updating, and deprovisioning resources with clean data. Juggle proper security oversight...
|
|
|
Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide...
|
|
|
This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you discover your business challenges and IT goals, and find your target...
|
|
|
This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you make an action plan for your metrics and communicate to CIO and IT staff.
|
|
|
This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
|
|
