Infrastructure & Operations - Storyboard

Select and Implement a Backup Solution – Phases 1-4

Identify the business and IT objectives for your desired backup solution through a rigorous and comprehensive requirements gathering process.

Select and Implement a Backup Solution – Phase 1: Launch a Backup Software Selection Project

To successfully leverage backup technology, project planning and stakeholder engagement must occur at the beginning of the project. Use this phase to support your plan...

Standardize the Service Desk – Phases 1-4

Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.

Standardize the Service Desk – Phase 1: Conduct Gap Analysis

Conduct current-state assessment, review shift-left service support strategy, identify operations metrics, benchmarks, and reports, and review ticket handling procedures.

Infrastructure Trend Report 2017 – Move to IT-as-a-Service Broker

This trend overview will help you understand how the brokerage model is taking over IT departments, and what that means for your organization.

Infrastructure Trend Report 2017 – DevOps Is Extending to the Enterprise

This trend overview will help you understand how DevOps is changing enterprise IT. Use this deck to identify which of Info-Tech's key initiative plans will help your...

Improve IT Operations Management – Phase 3: Develop and Implement an Operations Management Roadmap

Put it all together with a comprehensive plan to tackle improvement initiatives within each of the functional areas of IT operations management. Use this phase to guide...

Migrate to Office 365 Now – Phase 3: Build the Roadmap

This phase of the blueprint will help you build out a structured process for roadmap building. You will systematically outline the major milestones of migration and build...

Modernize Your Microsoft Licensing for the Cloud Era – Phase 2: Evaluate Agreement Options

This phase of the blueprint will examine the different contract options Microsoft offers.

Storyboard: Transition to BYOD and Beyond

Personal devices can be a big challenge when they are brought to work. Use this storyboard to develop a customized strategy for transitioning to a BYOD-friendly...
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