Infrastructure & Operations - Storyboard

Effectively Acquire Infrastructure Services – Phase 3: Manage Vendor Questions and Select the Vendor

This phase of the blueprint, Effectively Acquire Infrastructure Services, will help you manage the activities surrounding vendor questions and score your responses to...

Effectively Acquire Infrastructure Services – Phase 4: Manage the Contract, Transition, and Vendor

This phase of the blueprint, Effectively Acquire Infrastructure Services, will help you review your SLAs and develop a plan to transition the service and manage the vendor.

Effectively Acquire Infrastructure Services – Phase 2: Assess Requirements and Build the RFP

This phase of the blueprint, Effectively Acquire Infrastructure Services, will help you assess your service requirements and build an RFP.

Build a Continual Improvement Plan for the Service Desk – Phases 1-3

This storyboard will help you design, build, and implement a continual improvement plan for the service desk.

Build a Continual Improvement Plan for the Service Desk – Phase 1: Focus the Continual Improvement Plan

This phase of the blueprint, Focus the Continual Improvement Plan, will help you identify key areas of improvement and how to measure them, and gain support for the...

Build a Continual Improvement Plan for the Service Desk – Phase 2: Build the Continual Improvement Plan

This phase of the blueprint, Build the Continual Improvement Plan, will help you prioritize areas for improvement, and develop a comprehensive roadmap for completing the...

Build a Continual Improvement Plan for the Service Desk – Phase 3: Run the Continual Improvement Plan

This phase of the blueprint, Run the Continual Improvement Plan, will help you monitor the progress, and measure and communicate the outcome of the areas selected for...

Optimize and Consolidate SQL Server – Phases 1-3

This storyboard will help you identify ways to effectively modify your SQL Server environment to meet business goals.

Optimize and Consolidate SQL Server – Phase 1: Identify Opportunities and Challenges

This phase of the Consolidate and Optimize SQL Server blueprint will help you identify opportunities to improve your SQL Server environment.

Optimize and Consolidate SQL Server – Phase 2: Plan the Optimization Project

This phase of the Consolidate and Optimize SQL Server blueprint will help you plan a project to optimize your SQL Server environment.
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