Infrastructure & Operations - Storyboard

Develop Infrastructure & Operations Policies and Procedures – Phase 1: Identify Policy and Procedure Gaps

This phase of the blueprint Develop Infrastructure & Operations Policies and Procedure will help you identify documentation gaps.

Develop Infrastructure & Operations Policies and Procedures – Phase 2: Develop Policies

This phase of the blueprint Develop Infrastructure & Operations Policies and Procedures will help you create policies using Info-Tech templates.

Develop Infrastructure & Operations Policies and Procedures – Phases 1-3

This storyboard will help you create effective, manageable Infrastructure & Operations policies and procedures.

10 Secrets for Successful Disaster Recovery in the Cloud – Storyboard

This storyboard provides you with the 10 secrets for success in cloud-based DR deployment.

Harness Configuration Management Superpowers – Phases 1-4

Use this blueprint to create a configuration management program that provides immediate value.

Build Your Infrastructure Roadmap – Lightning Phase: Fast-Track Your Infrastructure Roadmap for Early Value

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you build a roadmap in an hour.

Improve Service Desk Ticket Intake – Phases 1-3

This storyboard will help you identify opportunities to provide quality and consistent customer service.

Improve Service Desk Ticket Intake – Phase 1: Define and Prioritize Ticket Channels

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you align your improvements with business goals and the shift-left strategy.

Improve Service Desk Ticket Intake – Phase 2: Improve Ticket Channels

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.

Improve Service Desk Ticket Intake – Phase 3: Define Next Steps

This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
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