Infrastructure & Operations - Storyboard

Drive Technology Adoption Storyboard

In the situation where new technology is not being used after a project is complete, consider the following approach.

Document Your Cloud Strategy – Phases 1-4

Use this blueprint to drive consensus by outlining how your organization will use the cloud. Define the strategic statements around people, processes, and technology to...

Transform Your Field Technical Services Storyboard

With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...

Improve Incident and Problem Management Storyboard

This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in...

Engineer Your Event Management Process – Phases 1-3

Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected.

Domino – Maintain, Commit to, or Vacate? Storyboard

Believe it or not, Domino and Notes are still options to consider when determining a migration strategy. With HCL still committed to the platform, there are options...

Exploit Disruptive Infrastructure Technology – Phases 1-3

This storyboard will help you create a diverse disruptive technology working group, a shortlist of disruptive technologies, and a proof of concept plan for each...

Build an ITSM Tool Implementation Plan – Phases 1-3

An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...

Implement a Transformative IVR Experience That Empowers Your Customers – Phases 1-4

This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...

Design Your Cloud Operations – Storyboard

This storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help...
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