Infrastructure & Operations - Storyboard

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Implement Desktop Virtualization and Transition to Everything as a Service Storyboard Desktop virtualization continues to evolve, offering solutions for more use cases than ever. The key to success is a carefully crafted implementation plan for your...
Improve IT-Business Alignment Through an Internal SLA – Phases 1-3 Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels Document current IT operational procedures. Identify the metrics to track.
Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA Validate your current state. Develop a project roadmap. Create the internal SLA.
Effectively Acquire Infrastructure Services – Phases 1-4 This storyboard provides an end-to-end process to effectively acquire infrastructure services, from developing your requirements to developing the RFP, to managing the...
Effectively Acquire Infrastructure Services – Phase 1: Develop the Procurement Strategy and Process This phase of the blueprint, Effectively Acquire Infrastructure Services, will help you develop an acquisition approach, strategy, and timeline.
Effectively Acquire Infrastructure Services – Phase 2: Assess Requirements and Build the RFP This phase of the blueprint, Effectively Acquire Infrastructure Services, will help you assess your service requirements and build an RFP.
Effectively Acquire Infrastructure Services – Phase 3: Manage Vendor Questions and Select the Vendor This phase of the blueprint, Effectively Acquire Infrastructure Services, will help you manage the activities surrounding vendor questions and score your responses to...
Effectively Acquire Infrastructure Services – Phase 4: Manage the Contract, Transition, and Vendor This phase of the blueprint, Effectively Acquire Infrastructure Services, will help you review your SLAs and develop a plan to transition the service and manage the vendor.

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