Infrastructure & Operations - Storyboard

Storyboard: Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...

Storyboard: Outsource IT Infrastructure to Improve System Availability, Reliability, and Recovery

The question is no longer about whether to outsource, but when to outsource. Use this blueprint to help you plan and execute your outsourcing journey and avoid common...

Storyboard: Recover Data Center Space After IT Infrastructure Outsourcing

Get rid of your extra in-house data center space and equipment before you destroy your outsourcing business case.

Storyboard: Terminate the IT Infrastructure Outsourcing Relationship

This blueprint will guide you through the process of determining whether you should terminate your outsourcing agreement, developing an action plan, and executing the move.

Storyboard: Build or Refresh the Wireless LAN

This storyboard will guide your organization through the process of conducting either a complete WLAN build, or a refresh of your existing WLAN, from initial requirements...

Reduce Costly Downtime Through DR Testing Storyboard

Improve the accuracy of your DRP and your team’s ability to efficiently execute recovery procedures through regular DR testing.

Implement Desktop Virtualization and Transition to Everything as a Service Storyboard

Desktop virtualization continues to evolve, offering solutions for more use cases than ever. The key to success is a carefully crafted implementation plan for your...

Improve IT-Business Alignment Through an Internal SLA – Phases 1-3

Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.

Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project

Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.

Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels

Document current IT operational procedures. Identify the metrics to track.
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