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Adopt zero-touch provisioning to provide better services to your end users. Design the zero-touch experience, update your IT asset management practices, and manage your...
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The pandemic introduced many to the importance of running meetings well, whether they are held in person, remotely, or in a hybrid delivery model. You have an opportunity...
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Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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We have spent the last three months gathering signals from key vendors, standards bodies, industry organizations, notable tech influencers, reputable media, Info-Tech...
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Backup and archive are two very different operations that are quite often confused or misplaced. IT and business leaders are tasked with protecting corporate data from a...
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VDI and DaaS users expect their user experience to be at least equal to that provided by a physical PC, and they do not care about the underlying infrastructure. If the...
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The IBM i remains a vital platform for many businesses and continue to deliver exceptional reliability and performance and play a key role in the enterprise. With the...
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Information protection and governance is NOT something you do once and then you are complete. It is a constant process where you start with the basics (MVP) and enhance...
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The enterprise network of 2020 and beyond is changing, with increasing distributed services, “off network” services, remote users, and security threats. Depending on how...
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User adoption and setting up guardrails in governance are the focuses of the CoE in its early stages. Purge obsolete data from legacy share servers, and rationalize...
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