Infrastructure & Operations - Solution Sets

Build an ITSM Tool Implementation Plan

Project managers often underestimate the complexity of an ITSM solution, or rely heavily on professional services to organize the implementation. A detailed...
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Migrate to Windows 10

Migrating to Windows 10 is inevitable, but it’s not a simple upgrade. Develop a plan today to migrate to Windows 10, and use the migration to explore a whole new way of...
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Prepare and Defend Against a Software Audit

Software licensing audits can cause significant business disruption and failure to be in compliance will result in punitive fines. Build a strategy for the moment a...
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Adopt Lean IT to Streamline the Service Desk

Service desk managers are challenged to achieve the high levels of end-user satisfaction and productivity the business needs, and the cost-effective customer service it...
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Craft an End-to-End Data Center Consolidation Strategy to Maximize Benefits

Effective data center consolidation projects can provide a wide range of cost and efficiency improvements. However, benefits are by no means guaranteed. Organizations...
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Optimize and Consolidate SQL Server

Organizations are facing database sprawl and increasing licensing and maintenance costs. Create a plan to get the most out of your expensive database platforms.
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Build a Continual Improvement Plan for the Service Desk

Even mature service desks must contend with changing business priorities to sustain operational excellence over time. Build a continual improvement plan for the service...
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Effectively Acquire Infrastructure Services

Most organizations are good at procuring IT products, but few are truly good at acquiring infrastructure services. According to an Info-Tech survey, approximately 42% of...
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Choose and Implement a Mobile Strategy

Mobile is evolving quickly; BYOD used to be the next big thing, but enthusiasm has waned. Enterprises must decide which mobile strategy will let them keep up in a mobile...
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Improve IT-Business Alignment Through an Internal SLA

​The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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