Infrastructure & Operations - Blueprints | Info-Tech Research Group

Take Control of Cloud Costs on Microsoft Azure

Develop processes, procedures, and policies to effectively manage cloud costs.

Manage Your Technical Debt

Technical debt can, and should, be actively governed in a way that delivers durable value to the business. Every IT organization must identify, measure, and manage their...

Deliver a Customer Service Training Program to Your IT Department

Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service delivery...

Build a Chatbot Proof of Concept

Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...

Incident Management for Small Enterprise

The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will...

Manage the Active Directory in the Service Desk

Identity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to be difficult, but with poor...

Accelerate Your Automation Processes

Defining an automation suite for your organization can be daunting, since trends and product offerings are constantly shifting. Ensure you have the proper data governance...

Staff the Service Desk to Meet Demand

There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment, workload,...

Identify the Components of Your Cloud Security Architecture

Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successfully implemented across...

Govern Microsoft 365

Microsoft 365 (M365) adoption has outpaced governance maturity as information-sharing expands within and outside organizations. Without a deliberate governance framework...

Take Control of Cloud Costs on Microsoft Azure Develop processes, procedures, and policies to effectively manage cloud costs.
Manage Your Technical Debt Technical debt can, and should, be actively governed in a way that delivers durable value to the business. Every IT organization must identify, measure, and manage their...
Deliver a Customer Service Training Program to Your IT Department Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service delivery...
Build a Chatbot Proof of Concept Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
Incident Management for Small Enterprise The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will...
Manage the Active Directory in the Service Desk Identity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to be difficult, but with poor...
Accelerate Your Automation Processes Defining an automation suite for your organization can be daunting, since trends and product offerings are constantly shifting. Ensure you have the proper data governance...
Staff the Service Desk to Meet Demand There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment, workload,...
Identify the Components of Your Cloud Security Architecture Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successfully implemented across...
Govern Microsoft 365 Microsoft 365 (M365) adoption has outpaced governance maturity as information-sharing expands within and outside organizations. Without a deliberate governance framework...

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