Infrastructure & Operations - Solution Sets

10 Secrets for Successful Disaster Recovery in the Cloud

Disaster recovery (DR) is a great use case for kick starting your cloud adoption efforts. Cloud DR can also help you to optimize the on-demand pricing model by storing...

Establish a Communication and Collaboration System Strategy

Focus on creating a streamlined set of tools that users need and want. Shape demand for these supported tools by engaging with end users long after the initial deployment.
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Develop Infrastructure & Operations Policies and Procedures

IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &...
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Cloud Strategy and Action Plan

The cloud is more appealing than ever, but misinformation is rife. Use Info-Tech’s methodology to evaluate workloads for their cloud suitability, identify and mitigate...
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Select the Optimal Disaster Recovery Deployment Model

Developing disaster recovery is a crucial function of the IT department, and infrastructure managers are tasked with executing the plan. While the majority of...
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Infrastructure Trend Report 2018

Info-Tech’s 2018 Infrastructure Trend report aims to help Infrastructure & Operations managers cut through the hype surrounding the discussion of new technologies, and...

Pave the Road to Unified Endpoint Management

Vendors are pushing unified endpoint management (UEM) products. Teams struggling with device management are hoping that UEM is their savior. Unfortunately, UEM will not...
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Develop an IT Infrastructure Services Playbook

Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make...
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Extend the Service Desk to the Enterprise

Extending the service desk to business units beyond IT to other customer-facing business units can not only boost the performance of the department and improve end-user...
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Discover the Secrets of ITSM Licensing

Evaluating your desired ITSM vendor and negotiating the software agreement can be daunting. Vendors do this for a living, so it’s important that you come to the table...
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