Infrastructure & Operations - Blueprints | Info-Tech Research Group

Reduce Shadow IT With a Service Request Catalog

As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...

Design a VIP Experience for Your Service Desk

Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...

Build Better Workflows

You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...

Automate IT Asset Data Collection

Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.

Skills Development on the Mainframe Platform

The death of the mainframe has been greatly exaggerated, and there exists a robust community of partners to support and train the next generation of mainframe users.

Endpoint Management Selection Guide

The endpoint management market is an ever-expanding and highly competitive landscape. The market has undergone tremendous evolution in the past years, from device...

Define Your Virtual and Hybrid Event Requirements

If virtual and hybrid events are becoming standard forms of delivering content in your organization, use Info-Tech’s material to help define the scope of the event and your...

Assess Your Readiness to Implement UCaaS

Unified communication as a service (UCaaS) brings several tools into one platform to provide seamless voice, video, chat, collaboration, sharing, and a whole lot more. The...

Assess Infrastructure Readiness for Digital Transformation

A lot of organizations think of digital transformation as just an investment in technology, with no vision of what they are trying to achieve or transform. So, out of the...

Get Started With FinOps

This blueprint will help you get started with your FinOps practice by identifying the roles and activities involved, then assigning ownership to each task to get each team...

Reduce Shadow IT With a Service Request Catalog As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
Design a VIP Experience for Your Service Desk Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...
Build Better Workflows You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...
Automate IT Asset Data Collection Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.
Skills Development on the Mainframe Platform The death of the mainframe has been greatly exaggerated, and there exists a robust community of partners to support and train the next generation of mainframe users.
Endpoint Management Selection Guide The endpoint management market is an ever-expanding and highly competitive landscape. The market has undergone tremendous evolution in the past years, from device...
Define Your Virtual and Hybrid Event Requirements If virtual and hybrid events are becoming standard forms of delivering content in your organization, use Info-Tech’s material to help define the scope of the event and your...
Assess Your Readiness to Implement UCaaS Unified communication as a service (UCaaS) brings several tools into one platform to provide seamless voice, video, chat, collaboration, sharing, and a whole lot more. The...
Assess Infrastructure Readiness for Digital Transformation A lot of organizations think of digital transformation as just an investment in technology, with no vision of what they are trying to achieve or transform. So, out of the...
Get Started With FinOps This blueprint will help you get started with your FinOps practice by identifying the roles and activities involved, then assigning ownership to each task to get each team...

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