Infrastructure & Operations - Solution Sets

Public Cloud Services Market Trends and Buyer’s Guide

Adoption of public cloud services, especially public cloud Infrastructure-as-a-Service (IaaS), continues to grow. Among the dozens of players in cloud IaaS a few –...

Enterprise Backup and Availability Market Trends and Buyer’s Guide

The current landscape for backup and availability software represents a range of industry veterans and aggressive newcomers. The lineage of veterans dates back to the...

Build a Continual Improvement Plan for the Service Desk

Even mature service desks must contend with changing business priorities to sustain operational excellence over time. Build a continual improvement plan for the service...
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Develop an IT Infrastructure Services Playbook

Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make...
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Effectively Acquire Infrastructure Services

Most organizations are good at procuring IT products, but few are truly good at acquiring infrastructure services. According to an Info-Tech survey, approximately 42% of...
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Implement Crisis Management Best Practices

An effective crisis management plan provides a framework for responding to any crisis, from health and safety incidents to business disruptions to reputational damage.
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Select and Implement Enterprise Mobility Management

EMM-style management is taking over. With every device manageable by EMM, from Windows 10 to the Internet of Things, unified endpoint management is close to reality. But...
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Consolidate IT Asset Management

Through mergers, acquisitions, or organic growth, organizations can find themselves with multiple locations, processes, and tools for asset management, which prevents a...
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Optimize Backup Operations with a Recovery Services Plan

Data stands among any organization's most valuable assets. Yet, many organizations leave that data under-protected by not investing effectively in their backup solution....
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Respond Effectively to COVID-19

COVID-19, a strand of coronavirus, has emerged as a significant risk to the personal wellbeing of employees and operational success of organizations. Currently, the risk...
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