Infrastructure & Operations - Solution Sets

Improve IT-Business Alignment Through an Internal SLA

​The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Migrate to Windows 10

Migrating to Windows 10 is inevitable, but it’s not a simple upgrade. Develop a plan today to migrate to Windows 10, and use the migration to explore a whole new way of...
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Develop a Cloud Testing Strategy for Today's Apps

Cloud testing will amplify traditional testing practices and open the door to a higher level of software testing. A formal, standardized, and documented strategy is...

Vendor Landscape: Enterprise Wired and Wireless LAN

Wireless may now be your primary access layer – make sure you have the visibility and the framework to support and control the traffic that thousands of IoT endpoints...
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Vendor Landscape: Data Center Networking

Explore the new and growing features and trends in the data center network switching space. Upgrade your data center network switches to meet your growing organizational...
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Implement Desktop Virtualization and Transition to Everything as a Service

This project outlines how to successfully implement desktop virtualization, migrating some or all of your workforce from fat clients to remote access desktops, to give...
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Choose a Public Cloud Infrastructure-as-a-Service Partner

Use this blueprint to select a vendor and determine when and how to implement your public cloud solution so that it meets your needs and requirements in a cost-effective...
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Adopt Lean IT to Streamline the Service Desk

Service desk managers are challenged to achieve the high levels of end-user satisfaction and productivity the business needs, and the cost-effective customer service it...
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Terminate the IT Infrastructure Outsourcing Relationship

Moving your IT infrastructure can be a tricky process, especially with critical infrastructure and high exit costs. Work through this project to help you develop a plan...
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