Infrastructure & Operations - Blueprints

Endpoint Management Selection Guide

The endpoint management market is an ever-expanding and highly competitive landscape. The market has undergone tremendous evolution in the past years, from device...

Skills Development on the Mainframe Platform

The death of the mainframe has been greatly exaggerated, and there exists a robust community of partners to support and train the next generation of mainframe users.

Automate IT Asset Data Collection

Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.

Build Better Workflows

You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...

Considerations to Optimize Container Management

Containers have become popular as enterprises use DevOps to develop and deploy applications faster. Orchestration platforms like Kubernetes can be complex, requiring...

Take a Realistic Approach to Disaster Recovery Testing

Reduce costly downtime with a right-sized testing program that improves IT resilience.

Design a VIP Experience for Your Service Desk

Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...

Reduce Shadow IT With a Service Request Catalog

As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
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Embrace the Inevitability of Multicloud

For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...

Mitigate the Risk of Cloud Downtime and Data Loss

If you still think “it’s in the cloud, so I don’t need to worry about it,” then get your resume ready. When O365 goes down, your executives are calling IT, not Microsoft,...
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