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Many of the organizational changes wrought by COVID-19 are here to stay: enact a plan to adapt to them successfully.
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The COVID-19 pandemic isn’t your usual crisis – it has an indeterminate duration and a global scope. In today’s VUCA (volatile, uncertain, complex, ambiguous)...
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This blueprint offers guidance, tools, and templates to ensure that if an emergency hits your organization, forcing your employees to work remotely, you can effectively...
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With the COVID-19 pandemic forcing many businesses to start operating remotely, security is often the first to suffer. Start a training program for employees on how to...
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COVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan.
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Infrastructure leaders are busy. They almost always have more to do than they have time to do, making prioritization a core competency. Info-Tech’s 2020 Infrastructure...
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This blueprint will help you score quick wins and build a process to manage IT automation.
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Global spend on the cloud is growing. IT asset managers need to learn how to manage utility, not just physical assets.
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Now, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, generates actionable...
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Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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