Infrastructure & Operations - Solution Sets

Build a Service Support Strategy

As organizations become more technologically complex, service desks are becoming highly skilled business technology service hubs. Articulating a clear service support...
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Manage Cloud Costs: Tips & Tricks

Cloud services are taking over the world. But it’s not always easy to control cost, manage variability, and reduce complexity. Use reserved instances, tagging, and...

Define Your Cloud Vision

This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
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Reimagine IT Operations for a Cloud-First World

Assess and make needed changes to prepare your IT operations team and environment for cloud services.
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Find the Value – and Remain Valuable – With Cloud Asset Management

Global spend on the cloud is growing. IT asset managers need to learn how to manage utility, not just physical assets.
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Reduce Manual Repetitive Work With IT Automation

This blueprint will help you score quick wins and build a process to manage IT automation.
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2020 Infrastructure Priorities Report

Infrastructure leaders are busy. They almost always have more to do than they have time to do, making prioritization a core competency. Info-Tech’s 2020 Infrastructure...

Respond Effectively to COVID-19

COVID-19, a strand of coronavirus, has emerged as a significant risk to the personal wellbeing of employees and operational success of organizations. Currently, the risk...

Document Your Cloud Strategy

Use this blueprint to document people, process, and technology aspects of cloud strategy at your organization. This project helps align IT and the business by creating...
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Develop a COVID-19 Pandemic Response Plan

COVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan.
Visit our COVID-19 Resource Center and our Cost Management Center
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