Infrastructure & Operations - Solution Sets

Document and Maintain Your Disaster Recovery Plan

The traditional DRP “red binder” is dead. It takes too long to create, it’s too hard to maintain, and it’s not usable in a crisis.
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Develop an Availability and Capacity Management Plan

IT infrastructure leaders have to walk a tightrope to provide enough capacity for critical business processes while avoiding overprovisioning. Both downtime and...
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Discover the Secrets of ITSM Licensing

Evaluating your desired ITSM vendor and negotiating the software agreement can be daunting. Vendors do this for a living, so it’s important that you come to the table...

Extend the Service Desk to the Enterprise

Extending the service desk to business units beyond IT to other customer-facing business units can not only boost the performance of the department and improve end-user...
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Develop an IT Infrastructure Services Playbook

Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure service delivery, and make...
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Manage End-User Devices

Simplify device management by aligning practices for laptops, phones, BYOD, and everything in between.
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Infrastructure Trend Report 2018

Info-Tech’s 2018 Infrastructure Trend report aims to help Infrastructure & Operations managers cut through the hype surrounding the discussion of new technologies, and...

Select the Optimal Disaster Recovery Deployment Model

Developing disaster recovery is a crucial function of the IT department, and infrastructure managers are tasked with executing the plan. While the majority of...
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Cloud Strategy and Action Plan

The cloud is more appealing than ever, but misinformation is rife. Use Info-Tech’s methodology to evaluate workloads for their cloud suitability, identify and mitigate...
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Develop Infrastructure & Operations Policies and Procedures

IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &...
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