Infrastructure & Operations - Solution Sets

Craft an End-to-End Data Center Consolidation Strategy to Maximize Benefits

Effective data center consolidation projects can provide a wide range of cost and efficiency improvements. However, benefits are by no means guaranteed. Organizations...
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Adopt Lean IT to Streamline the Service Desk

Service desk managers are challenged to achieve the high levels of end-user satisfaction and productivity the business needs, and the cost-effective customer service it...
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Prepare and Defend Against a Software Audit

Software licensing audits can cause significant business disruption and failure to be in compliance will result in punitive fines. Build a strategy for the moment a...
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Migrate to Windows 10

Migrating to Windows 10 is inevitable, but it’s not a simple upgrade. Develop a plan today to migrate to Windows 10, and use the migration to explore a whole new way of...
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Build an ITSM Tool Implementation Plan

Project managers often underestimate the complexity of an ITSM solution, or rely heavily on professional services to organize the implementation. A detailed...
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Outsource the Service Desk

In organizations where technical support is viewed as non-strategic, many see outsourcing as a cost-effective solution. However, a complete turnover of the service desk...
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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Optimize the DRP for Business-Critical Analytics

Analytics presents difficult challenges for DR planning. Source data continues to grow, increasing backup and restore costs, and the criticality of analytics is often not...
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Craft a Cloud Strategy for the Enterprise Database

The cloud is inevitable, but not for all workloads, and not right away. Don’t do everything at once. Prioritize quick wins that can seed success for more complex projects...
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Modernize the Data Center with Software-Defined Infrastructure

Information is exponentially growing, and user and business needs are rapidly evolving. The data center must be able to react with agility and elasticity to keep up. Use...
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