Infrastructure & Operations - Blueprints

Optimize the Service Desk With a Shift-Left Strategy

Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
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Build a Cloud Security Strategy

Info-Tech has developed an approach to cloud security that is built on the strong foundations of our security strategy model that has been successfully implemented across...
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IT Asset Management (ITAM) Market Overview

Asset management isn’t a dying process, it’s just more complicated. Cloud hasn’t eliminated the need for asset management, it’s just become another hard-to-manage asset....

Take Control of Cloud Costs on AWS

Develop processes, procedures, and policies to effectively manage cloud costs.
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Take Control of Cloud Costs on Microsoft Azure

Develop processes, procedures, and policies to effectively manage cloud costs.
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Manage Your Technical Debt

Technical debt can, and should, be actively governed in a way that delivers durable value to the business. Every IT organization must identify, measure, and manage their...

Deliver a Customer Service Training Program to Your IT Department

Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service...
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Build a Chatbot Proof of Concept

Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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Incident Management for Small Enterprise

The ability to respond and recover quickly from unplanned incidents is a critical path in becoming a strategic and trusted partner for the business. This blueprint will...

Manage the Active Directory in the Service Desk

Identity and access management must be done by most organizations. Provisioning, moving or updating, and deprovisioning resources do not have to be difficult, but with...
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