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Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
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This project outlines how to successfully implement desktop virtualization, migrating some or all of your workforce from fat clients to remote access desktops, to give...
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Cloud testing will amplify traditional testing practices and open the door to a higher level of software testing. A formal, standardized, and documented strategy is...
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Storage is a big ticket item that often only gets purchased every three to five years. Get best practice buyer's advice that leverages the purchasing experience of your...
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Systems management is about more than checking if the lights are on. Optimize on three levels—people, processes, and technology—to enhance IT resilience and proactivity.
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As a CIO, there is a need to move beyond day-to-day technology management with an ever-increasing need to forecast technology impacts. Not just from a technical...
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The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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This blueprint will help you implement a systems management solution to improve availability and visibility.
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