Infrastructure & Operations - Blueprints

Right-Size the Service Desk for Small Enterprise

Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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Build an ITSM Tool Implementation Plan

An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
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Implement Desktop Virtualization and Transition to Everything as a Service

This project outlines how to successfully implement desktop virtualization, migrating some or all of your workforce from fat clients to remote access desktops, to give...
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Develop a Cloud Testing Strategy for Today's Apps

Cloud testing will amplify traditional testing practices and open the door to a higher level of software testing. A formal, standardized, and documented strategy is...

Purchase Storage Without Buyer's Remorse

Storage is a big ticket item that often only gets purchased every three to five years. Get best practice buyer's advice that leverages the purchasing experience of your...

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Optimize Systems Management to Improve IT Resilience and Proactivity

Systems management is about more than checking if the lights are on. Optimize on three levels—people, processes, and technology—to enhance IT resilience and proactivity.
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Exploit Disruptive Infrastructure Technology

As a CIO, there is a need to move beyond day-to-day technology management with an ever-increasing need to forecast technology impacts. Not just from a technical...
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Improve IT-Business Alignment Through an Internal SLA

​The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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Implement Systems Management to Improve Availability and Visibility

This blueprint will help you implement a systems management solution to improve availability and visibility.
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