Infrastructure & Operations - Blueprints

Negotiate SaaS Agreements That Are Built to Last

Review your SaaS contracts to leverage your unique position during negotiations and find substantial cost savings.
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Modernize Communications and Collaboration Infrastructure

Organizations are losing productivity from managing the limitations of yesterday’s technology. The business is changing and the current communications solution no longer...
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Prepare for Cognitive Service Management

Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...

Develop Infrastructure & Operations Policies and Procedures

IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &...
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10 Secrets for Successful Disaster Recovery in the Cloud

Disaster recovery (DR) is a great use case for kick starting your cloud adoption efforts. Cloud DR can also help you to optimize the on-demand pricing model by storing data...

IT Service Management Selection Guide

Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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Build & Execute an Enterprise Device Management Strategy

As hybrid and fully remote work cements itself as a mainstay of modern society, end user computing devices are increasingly core enablers of productivity and value.
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Take a Realistic Approach to Disaster Recovery Testing

Reduce costly downtime with a right-sized testing program that improves IT resilience.

Implement Infrastructure Shared Services

It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
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Build a Service Desk Consolidation Strategy

Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
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