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With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and...
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Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled...
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The existing Business Continuity Plan lacked the specific details of a step-by-step incident response plan, and failed to account for all potential disaster scenarios. IT...
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Increasing complexity within the environment, with competing priorities within the organization, made it challenging to create an actionable DRP or even to know where to...
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Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group...
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Use this example to understand the governance and incident response components of a DRP and to show that your DRP project does not need to be as onerous as imagined.
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