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Building a strategic infrastructure roadmap is a business-driven exercise, not just a technical one.
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This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...
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This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you iterate on the process for continual improvement, to deliver every more...
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This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...
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This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you communicate your roadmap to business stakeholders.
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Start designing a cloud brokerage that delivers value beyond gatekeeping.
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Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
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How IT can prepare for the new digital world.
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In the situation where new technology is not being used after a project is complete, consider the following approach.
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Score vendor proposals and construct a SOW for a contact center solution.
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