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Actively plan to acquire needed skills in order to rapidly enable and integrate new business demands while still managing legacy workloads.
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All too often, Infrastructure is left in a reactive mode, overwhelmed with work, while the business fumes at the delay. Follow the roadmap process to better interface...
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Natural language processing and machine learning technologies have led to AI-assisted toolsets that promise dramatic IT operations improvements. Don’t fall prey to the...
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Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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Assess and make needed changes to prepare your IT operations team and environment for cloud services.
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Develop processes, procedures, and policies to effectively manage cloud costs.
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Technical debt can, and should, be actively governed in a way that delivers durable value to the business. Every IT organization must identify, measure, and manage their...
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Shift from the emergency to the next normal.
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The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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