Operations Management - Tools
Topics
Types of Content
Release and Deployment Management Gap Analysis ToolThis tool will generate a gap analysis, and provide recommendations to help you achieve your target state. Use these results to target your investment in release and... |
|
Release and Deployment Management Metrics ToolThis tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders. |
|
SLA Project Roadmap ToolDocument the projects that will improve current service levels and better satisfy the needs of the business. |
|
Service Desk SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service desk service levels. |
|
Service Catalog SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service catalog service levels. |
|
Internal SLA Maturity Scorecard ToolCreate a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go. |
|
Incident Severity Assessment ToolUse this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower... |
|
DRP Publishing and Document Management Solution Evaluation ToolDetermine the best strategy for publishing your disaster recovery plan using this tool. |
|
IT Operations Center Prerequisites Assessment ToolThis tool assesses base IT Operations processes prerequisites. |
|
IT Operations Center Continual Improvement TrackerUse this tool to track metrics for continual improvement. |
|
