I&O Process Management

Technical Skills Map

Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.

Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills

This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...

HAM Maturity Assessment Tool

This tool will evaluate your existing hardware asset management program.

Prepare for Cognitive Service Management – Storyboard

This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...

SAM Maturity Assessment

This tool will help you assess the current state of your software asset management processes.

Problem Ticket Template

Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...

Incident and Problem Management Communication Deck

Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....

HAM Budgeting Tool

Use this tool to develop and justify the budget for hardware assets for the upcoming year.

Develop an IT Infrastructure Services Playbook – Phases 1-3

This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.

IT/Cloud Solutions Architect

Use this template to structure an architect role encompassing expertise in both on-premises and cloud environments.

Technical Skills Map Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.
Map Technical Skills for a Changing Infrastructure & Operations Organization – Phase 2: Acquire Needed Skills This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...
HAM Maturity Assessment Tool This tool will evaluate your existing hardware asset management program.
Prepare for Cognitive Service Management – Storyboard This blueprint introduces AI tools that affect IT operations, including chatbots and machine learning applications. It is useful for clients exploring these emerging...
SAM Maturity Assessment This tool will help you assess the current state of your software asset management processes.
Problem Ticket Template Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...
Incident and Problem Management Communication Deck Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
HAM Budgeting Tool Use this tool to develop and justify the budget for hardware assets for the upcoming year.
Develop an IT Infrastructure Services Playbook – Phases 1-3 This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.
IT/Cloud Solutions Architect Use this template to structure an architect role encompassing expertise in both on-premises and cloud environments.

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