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IBM is divesting BigFix, Domino, Notes, and other software lines to HCL. It’s not a reason to jump ship, but do a muster drill to be safe.
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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This quick guide is designed to help you build a business case to implement a change management process.
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Use this tool to define and visualize the impact of different characteristics of skills need and make a decision on acquiring new skills.
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This phase of the blueprint, Map Technical Skills for a Changing Infrastructure & Operations Organization, will help you ground skills acquisition decisions on the...
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Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...
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Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
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Use this template to communicate the outcome of your IT automation project.
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A comprehensive documentation template to enhance knowledge transfer and requirements communication.
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Use this template to document core software asset management processes, including procurement, receiving, deployment, and harvesting, and integrate this information into...
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